This page was created to answer any questions you may have about ubajee. From opening an account to payments, game rules, security, and responsible gaming — you'll find clear and straightforward answers on every topic. We want you to start playing without any confusion. Questions are organized by category below; click on any one to see the answer.
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Joining ubajee is simple — read through the questions below and get started with confidence.
To open an account at ubajee, you need an active mobile number and a valid email address. You will need to provide your name, date of birth, and a preferred password in the registration form. Any adult (18+) in Bangladesh can join the platform. The entire process takes just a few minutes. After registration, a verification code will be sent to your mobile.
If you forget your password, click the "Forgot Password" option on the login page. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use that code to set a new password and log back in. For security, make sure your password includes a mix of letters, numbers, and special characters. If you run into any trouble, our support team is available around the clock.
No, under ubajee's rules each person may only operate one account. Creating multiple accounts is a violation of the platform's terms and conditions and risks account suspension. If you are having trouble accessing your existing account, please contact support rather than opening a new one. Our team will verify your identity and help recover your old account. This rule is strictly enforced to maintain a fair and transparent gaming environment.
To verify your account, you will need to upload a clear photo of your National ID (NID) or passport. A selfie showing your face clearly may also be required. Verification is typically completed within 24 hours. Once KYC is done, you will have full access to all features including withdrawals. Your information is kept completely confidential and is never shared with third parties.
Easy and secure transactions in BDT — find answers to all your questions below.
Ubajee supports Bangladesh's popular mobile banking services, including bKash, Nagad, and Rocket. Deposits via bank transfer are also available. All transactions are processed in Bangladeshi Taka (BDT), so there's no need to worry about currency conversion. Visit the payments page for details on minimum deposit amounts and maximum limits. We regularly add new payment options to make things even more convenient for you.
Withdrawal requests are typically processed within 1 to 24 hours of submission. Mobile banking methods (bKash, Nagad) are generally the fastest. Bank transfers may take a bit longer, usually 1–3 business days. If KYC verification is not completed, withdrawals may be delayed, so make sure to verify your account in advance. For any issues, contact the support team for a quick resolution.
After making a deposit, it may take a few minutes for your balance to update, so please wait a moment. Try refreshing the page or logging out of the app and logging back in. If your balance still hasn't appeared after more than 15 minutes, contact support with a screenshot of your payment. Keep the transaction reference number or transaction ID handy, as it will help resolve the issue faster. Our team will promptly verify the matter and correct your balance.
Whether it's football, esports, rummy, or Dragon Hatch — if you have questions about any game, you'll find the answers here.
Ubajee offers live football betting, esports (such as DOTA 2, CS:GO, Mobile Legends), rummy card games, and Dragon Hatch slot games. Each game has a dedicated guide page with detailed explanations of rules and strategies. You can place bets with real-time odds during live matches. All games run just as smoothly on mobile. New games and events are added regularly, so keep an eye on the platform.
The minimum bet amount at ubajee may vary depending on the game and event. Generally, Sports Betting starts from as low as ৳10, making it suitable for players of any budget in Bangladesh. Casino-style games also offer the option to start with small amounts. The maximum bet limit depends on the specific event and your account level. As part of responsible gaming, we always recommend betting within your means.
Live betting lets you place bets in real-time while a match is in progress. Even after the game has started, you can check the odds and make your decisions, making it even more exciting than pre-match betting. ubajee's live betting interface works seamlessly on mobile. Odds change every moment, so timing your bets correctly is key. Visit the live football & esports guide page for detailed strategies.
If your internet connection drops, your active bet or game session is saved on the server. Once you reconnect, you can continue from where you left off. For slots games, if the connection drops mid-round, the result is determined according to the server log, so your funds remain safe. For live betting, any bet in progress is settled based on its state at the time of disconnection. Using a stable internet connection can help you avoid these kinds of issues.
Protecting your information and funds is our top priority.
Ubajee uses state-of-the-art encryption technology to protect your personal information. Your name, mobile number, email, and financial details are never shared with third parties. In accordance with our privacy policy, collected data is used solely for account management and security verification. Server-side security measures are regularly updated to guard against cyber threats. For more details, please read our privacy policy page.
Responsible gaming means playing for entertainment within your own means and limits. ubajee believes gaming should be a source of fun, not financial stress. We provide players with deposit limits, session time limits, and self-exclusion options. If you feel gaming is having a negative impact on your daily life, you can find support on our responsible gaming page. We always advocate for healthy and mindful gaming habits.
Yes, at ubajee you can temporarily deactivate your own account. This feature is provided as part of responsible gaming. You can enable self-exclusion for a set period (such as 1 week, 1 month, or longer) from your account settings. During this time you will not be able to log in or place bets, which helps you take a break from excessive gaming. If you need further assistance, our support team is always here for you.
If you notice any unauthorized activity on your account, change your password immediately and notify our support team. ubajee's security team will investigate promptly and take the necessary action. Never share your login credentials or OTP with anyone, even if they claim to be a ubajee employee. Our staff will never ask for your password or OTP over the phone or via messages. Always use the official ubajee website to stay safe.